Every fall, the helpdesk student supervisor and I lead “refresher training” for the IT helpdesk student workers who have shifts at the Research/IT desk in the library. Usually this consists of the two of us talking to the student workers about responsibilities and rules and then helping them figure out the ever-vexing microfilm reader/scanners. Again.
Needless to say, this always goes over super well, especially from 5-6 during the first week of classes. A couple students engage and the rest try not to fall asleep.
For some reason, I’ve had this mental block where I think of “training” as that boring thing that has to be done but that I try never to do when I’m “teaching.” Training is “here is how,” and teaching is something much more engaged and interesting. Turns out? I was wrong.
This year the helpdesk supervisor said “I want to change it up. We should make it interactive.” And I said, “I’ve been wanting to experiment with Poll Everywhere.” And so we ran an almost entirely poll-based training session, followed by a “microfilm race” (each group had to complete one task on one of the three reader/scanners) and it was good. The only thing that we didn’t cover was having every student touch every reader/scanner, and the students got to engage while also participating in their irreverant cohort culture via free-text responses here and there in the poll. Oh, and they still got paid for being there. So while it was definitely still training, I think it was definitely better.
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