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Category: Libraries and Librarians

Know Your Results Before You Search

Imagine going, money in hand, to a storefront that gives no clue as to it’s merchandise. Will this store sell shoes, food, antiques, or pets? Lined up next this blank storefront are about 50 others, each with a more or less obtuse name, and each with a microphone protruding from it’s door, ready to receive you requests. What would you do?

This is what students face when they first delve into online searching. From long familiarity, most students have a pretty good idea that they’re searching the author’s text of web sites when they choose to request information from Google. Some might even know that authors can supply metadata, but many do not. And most are familiar with the result list as it is presented, and what they can expect to see when they click into a result.

But what about library databases? Some allow full-text searching, some only include citation, abstract, and controlled vocabulary. As the librarian for languages and literature, my primary tool is the MLA International Bibliography (Chadwyck Healey), and this database doesn’t even include an abstract, and the controlled vocabulary is not very evenly applied. (What I would give for MeSH-like terms!) But my students also need to know how to manipulate catalogs and several other databases, including JSTOR, which replaces MLA’s subjects with fully searchable full text. There is almost nothing similar about searching these two databases because everything inside the storefront is fundamentally different. The words you choose, the care with which you construct searches, the results you get… everything changes.

So I’ve begun teaching databases backwards. I start with a record and get the students to understand what’s there and what’s being searched. Then we move back to the result lists and figure out how to leverage a “messy” keyword search by analyzing the results, quickly opening anything that looks remotely relevant, and gleaning search terms that way. Then and only then do we move back to the search interface and I’ve found it takes very little time for the students to understand what’s going on now that they know what they’re searching and what they can conceivably expect to see when they click “Go.”

My favorite question from a student came part way through one of these backwards searching experiences. “Can I use these same ideas in ProQuest?” I answered that she could use exactly this technique to learn at least the basics of any of our databases. But I knew she still had more to ask… “Can I use these same ideas in Google?” She asked. Yes — yes you can.

I need to plant that kid in all my classes.

[Update: Thanks to Mark for pointing out that as I’ve laid this scheme out here, it works best in class situations. But with a little tweaking it also works in “real life” when you confront a new database. See the comments section beginning here for that exchange.]

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Possibly Impossible Idea

Walking in to work this morning, musing on staffing and service models for liaison librarians and fumbling for my keys with mitten-encased hands, I decided that our liaison model is doing just about precisely half of what it could do (time, money, and staffing aside). Currently, there is a liaison for each major on campus. Freshmen and Sophomores are encouraged to meet with the liaisons as well, but before they declare a major they may have to figure out new people for every class they take.

Now I’m not saying that it’s bad for students to go to the person most suited to answer their questions. Far from it. But I remember being too intimidated to figure out who the people were who could answer my basic questions when I was a pre-major, let alone re-figure for each class.

But what if each freshman were assigned a librarian at the same time that they’re assigned a faculty adviser. This librarian could be “their” librarian who could do anything from answer basic questions to directing them (and personally introducing them) to the liaison most suited to answer specific questions.

Here’s the major hitch in my plan: 500 freshmen… 7 librarians… Not a good ratio, especially if any of them still needed their personal library adviser by the time they got to sophomore year. We could end up with as many as 1000 students per librarian, plus our students who have already declared majors.

Of course, many students wouldn’t sit down with us more than once (and they’d only come that once if we required it). So it might not be that much more work. And it might be a nice way to personalize the library.

I just don’t know. It was an interesting thought, if nothing else.

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Exploring Cooperative Collection Development

As part of MPOW’s strategic plan for this and the next three years, we are exploring the idea of cooperative collection development with St. Olaf. Situated as we are, just a couple of miles apart and having a shared catalog, we’ve decided that it makes a lot of sense to look carefully at our collections, our ordering, and our processing to see if there’s any way that we can capitalize on our proximity and general good will. We’re wondering if and to what extent it’s possible to pool our resources, provide the best possible access to the widest range of resources, and yet not jeopardize any of the current customization we offer our communities.

So for almost exactly a year, we’ve been analyzing our collections to find overlap, learning about other libraries that have gone the cooperative collection development route, and worked with R2 to evaluate and recommend a redesigned acquisitions and technical services workflow. Needless to say, this has been a little bit of a strain. I think we all harbor a little corner of fear that our jobs will change and we’ll have to give up something we love.

Personally, I’m feeling better about the process the farther we go. We’ve learned a lot that makes me think we’re already doing a pretty darn good job, which is always nice to hear. Of course, I’m not working in one of the departments that’s being thoroughly studied, so the stakes are lower for me. But even so, we’ve been able to norm ourselves against other libraries (and find that we’re generally doing well), and we’ve been forced to take the time to reconnect with what we do and why we do it that way. We’ve found that we have relatively little collection overlap already, and that we’re both pretty well in sync with our user communities.

But in this context of exploring the benefits and challenges of local, semi-local, aggregate, and singular collections, I’ve been interested in the analogous discussions about aggregate collections and aggregate data about collections. For example, there’s Walt Crawford’s piece in Google’s Library Center newsletter or his revisitation of the topic in his January issue of Cites & Insights (pages 3-4). In these pieces he states that “every good library is a local library,” but that aggregate collections can help us serve our communities. He specifies that a local library is not just a collection; it is also a space. And while I’m not going to get into the “library as place” issue here, I think that this intersects with collection development in important ways.

No matter how much we feel like “two libraries acting as one” (which is the catch phrase of this whole operation), we won’t have succeeded unless our user communities think of us as two libraries working as one. We’re only two and a half miles apart, and some libraries on university campuses are farther apart than that, but we can’t start to think of that as an insignificant distance to our students. Not only does it require that they request books ahead of their deadlines (and good luck getting people to do that, but that’s another topic entirely), but it also requires that we think carefully about the research impact of having a semi-split collection.

If we could reach every one of our students through instruction, the research implications might be slightly less important. But we don’t reach all students, and I can’t foresee a time when we will. So what happens when students browse the shelves and don’t see whole sections of the larger collection? This is especially important to literature and history students who might be faced with less than informative catalog records, titles, or even titles of chapters. We humanities people are not given to providing informative titles to things. We like style. Flare. Allusion. We don’t like to actually tell people what they’ll be reading about until they open up to the introductions, conclusions, and indices.

People have argued that virtual browsing will solve these problems, but I’m not convinced. We haven’t caught all students in our instruction nets, so how will they know that browsing is even possible, or that they should do this by subject and by call number? But more importantly, virtual browsing is just not up to par, especially for literature collections and especially with our current catalog. Virtual browsing would require intuitive and transparent browsing functions, deep indexing that goes well beyond LCSH to include such things as protagonists and geographical settings (and probably tagging), easy access to introductions, conclusions, and indices, and probably a whole host of other functions. In our particular catalog the situation is complicated by the fact that there was a space of time when cataloging policy didn’t include adding contents notes, which pretty much kills the findability for short stories or essays held within larger volumes.

This doesn’t mean that I’m against the project we’ve undertaken. I wholeheartedly agree that we shouldn’t haphazardly buy the same books at two libraries that are within (long) walking distance. I’m entirely behind the idea that we should make sure that we’re serving our user communities as efficiently (money-wise and space-wise) as possible. But through it all we need to make sure that our patrons see the benefit. We need to figure out how to maximize benefit without jeopardizing all the work we’ve done to make each of these libraries our users’ libraries, our users’ spaces for learning, research, socializing, and yes… even browsing.

The best possible outcome would be for our faculty (who do much of the book selecting) to come to a nuanced understanding of whether a particular book should be in one or both places, for our two libraries to focus on collecting browse-able and useful collections with an eye toward sharing, and for the librarians and both places to increase our collaborative relationship so that we develop even better working relationships as a side effect of learning how to negotiate between our two collections. Oh yeah, and for our faculty and students to recognize the decisions we’ve made and agree with those decisions.

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An Argument Against Library Greeters

A while ago Laura blogged about her idea of putting WalMart-like greeters in the library. When I read it I remember thinking that this might work for some people. I imagined someone (other than myself) feeling all warm and fuzzy that somebody had bothered to smile and say “hi.”

Then I imagined me… I’d be trying to figure out if there was a back entrance or an open window I could use to get in without having to walk past a greeter. Then I’d have all my routes mapped out in the library in such a way that I’d be able to avoid all eye-contact with that poor greeter. On the up side (from a library statistics point of view), once I was in the building I’d be loathe to leave because I’d have to pass through the dreaded front entrance if I wanted to check out any materials. I imagined myself timing my departure to be on the far edge of a group of other people, buffers between me and certain greeting. This could be a devious strategy for increasing the length of time patrons spend in the library.

But now I’ve just heard another argument against implementing this idea at our library. My student worker was just in a discussion with some of his friends about WalMart greeters and how it’s obvious that they’re only there to keep people from running out of the doors without paying for their merchandise. “Why else would they pay somebody to stand there all day? They obviously don’t trust anyone,” was the comment one student made a couple of times. This was seconded by the group in general.

So it’s not the strongest evidence, but since I have a pathological aversion to greeting people who are paid to smile and say “hi,” I’ll take whatever falls in my lap. “No,” I affirm to myself as I twist this conversation to fit my ends, “I don’t want to seem distrustful. I don’t want my students to think that I only see them as book thieves. And heaven help me, I really, really don’t want to have to sneak in and out of my own library.”

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