I Totally Don’t Care That This is a Marketing Campaign

Because it’s just so brilliant.

The Old Spice Guy made custom videos, by request via social media.

Andy did his awesome Andy thing and took that as a challenge, and so we ended up with this library-related video:

And then came the news that 8 out of 5 dentists say that studying in the library is six bajillion times more effective than studying in your shower!

If all advertising were this fun I’d turn off my spam filters.

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Posted in random thoughts | 2 Comments

Information Literacy is about Choices

I just had a really fun meeting with a professor who is developing a new freshman seminar for Fall, and we were trying to work out what exactly first year students could reasonably and usefully get out of her course in terms of information literacy, particularly since she’s interested in ditching the Big Final Research Paper kind of assignment. As we talked, we realized that what we really wanted students to get out of this course is an understanding that intellectual output is the product of intellectual choice.

So, if they write responses to readings and are asked what kinds of evidence the author used to support the argument, and what other kinds of evidence could have been used, that’s information literacy. If we talk to them about the ways that citation styles reveal epistemology, that’s information literacy. If we ask them to think about why articles appeared in one kind of publication rather than another, that’s information literacy. If we talk about disciplinary vocabulary, that’s information literacy.

And all of this will, of course, mean introductions to standard sources and search strategies and things. And some of this will involve 10-15 minute visits from me. But all of it should help these first year students move from thinking of published literature as The Voice Of Truth (to be paraphrased and revered) and start seeing it as a living body of work that each scholar navigates, and that each scholar shapes while navigating.

So I guess that’s another piece of the answer to my ongoing question: An information literate student can recognize intellectual choice and make appropriate intellectual choices when gathering, evaluating, and communicating evidence.

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Posted in first year students, teaching and learning | 1 Comment

Never-Ending Usability Studies

I normally think of an academic reference desk as a pedagogical space where I use reference interviews to tease teachable moments out of mundane and intricate questions alike.

I normally think of vendors and technology-types who tell me “you only want the interface to work that way because you’re a librarian” as offensive, dismissive, supercilious… Well, you get the picture.

Last week I realized that these two ideas are actually related, and that neither I nor the vendors realize the other half of what’s going on at the reference desk. Neither of us realized that I watch students navigate a whole host of interfaces day in and day out — clean interfaces, cluttered interfaces, interfaces with facets, interfaces with single search boxes, interfaces with menus, Google, L’Année Philologique, Zotero, EndNote, ARTstor, Wikipedia. Neither of us realized that year upon year of watching students use or fail to use all these different kinds of interfaces means that I have a pretty good sense of what students at my institution are looking for in their research tools. Every single shift at the desk is a mini-usability study.

And sure, I’m expected to intervene in these mini-usability studies and guide the students toward the functionality they’re looking for. But that doesn’t mean that I’m not learning what constantly trips them up, or what I never have to point out.

So as it turns out, the desk is a two-way pedagogical space. And as it turns out, the vendors should take me more seriously when I point things out about their interfaces.

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Fair Use is only for the unrighteous

I love this. And by “I love this” I mean “oh good grief I’d cry if I weren’t laughing about this.”

So, the Associated Press reported on Amazon’s acquisition of Woot.com. Looks like pretty standard reporting to me. A couple quotes here and there to give some substance — normal stuff.

How much do I owe you?

Woot noticed the article and realized that those quotes came from Woot’s blog. Woot remembered when the AP had cracked down on bloggers quoting AP material and created a handy web form for easy calculation and payment based on the number of words bloggers wanted to use when quoting the AP. And so, Woot decided that it was only fair to charge the AP for the quoted material. Here’s what Woot said (quoted for the purpose of comment and criticism, as allowed under section 107 of Title 17):

… We couldn’t help but notice something important. And that something is this: you printed our web content in your article! The web content that came from our blog! Why, isn’t that the very thing you’ve previously told nu-media bloggers they’re not supposed to do? So, The AP, here we are. Just to be fair about this, we’ve used your very own pricing scheme to calculate how much you owe us. By looking through the link above, and comparing your post with our original letter, we’ve figured you owe us roughly $17.50 for the content you borrowed from our blog post….

If you read the whole post, you’ll find that Woot proposes a compromise. I won’t spoil it for you.

So, since I quoted for the purposes of comment and criticism, here’s my comment followed shortly by my criticism.

Comment: I love Woot’s response because THIS IS SO DUMB! Oh, wait, that might have been my criticism. I guess I find it both hard to believe and stunningly easy to believe that the AP would have a web form that does everything it can to make you believe you have to pay $17.50 for up to 50 words of quotation. (It does mention Fair Use, in the little pop-up you can open if you want to know more about this license, but it makes Fair Use seem like a pretty rare thing, and a risky thing for both you and your employer.)

Criticism: This post is pretty much all criticism, I suppose, but I’m particularly critical of the “It’s only Fair Use if we quote you, not the other way around” and the “my lawyer is bigger than your lawyer” approachs to copyright. And then there’s the AP’s list of copyright dos and don’ts where all the dos are “do know about the risks of copyright infringement to you and your employer” and all the don’ts are “so don’t infringe our copyright.”

This isn’t copyright — this is playground bullying. If you take my milk, that’s stealing. If I take your milk, that’s my right.

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Unexpectedly Reactive – Unexpectedly Good?

This past year the Curricular and Research Support group on campus piloted a program that we hoped would fit into our over-all goals of both improving the ways we support coursework and also making all of our jobs a little less reactive, a little more proactive, and therefore a little more sustainable given lots to do and reductions in all kinds of resources. We called them Production Meetings (a term borrowed from Hollywood), and the idea was that a full cast of academic support professionals would meet with a professor early on in the course-planning phase, several times before the professor taught the course, and then as needed while the course was underway. We’d work together to brainstorm ways of making potentially support-intensive assignments work smoothly while all the while keeping things focused on the learning goals of the course and of the assignment.

And in a lot of ways, these Production Meetings seem to have worked really well. I always try to talk very clearly with professors about the learning goals for their courses and assignments so that I can figure out the ratio of fish to fishing polls I should be handing out to students, and these meetings gave me much more nuanced views of the goals than I’m often able to glean in other settings. It also gave me a much bigger picture view of the course, so that I could recommend (in one case) reducing the library-related work quite a lot in order to leave time for the more pedagogically relevant work in the course.

One thing the Production Meetings didn’t do, though, was make me any less reactive. If you’ve ever taught a course, you know that the syllabus is never quite chiseled into stone. Due dates shift. Assignments adjust as you get to know your students. And so when these Production Meetings left me feeling like I had a timeline for my term’s work, with specific due dates for things like a research guide, individual meetings with students, and classes, it turns out they did me a disservice. With everyone feeling so much more “in the loop” than we really were, we forgot to check in with each other and keep each other apprised of changes. In my case, it ended up leaving me scrambling at the last minute over and over when I would otherwise have just been scrambling at the third-to-last minute.

Granted, it was a pilot program, and we all learned a lot from that experience. Next time we’ll have a much better sense of how and when to check in with each other. Next time there will be more expectation on the part of the professors that they can’t change their syllabi quite as much when 5 or 6 other units on campus are depending on the plan. Next time the 5 or 6 other units will know better than to think the syllabus is final.

But I wonder if being proactive is really the highest good in the first place. I advocated for it strongly for years, and I still think that advanced planning is better than no planning most of the time, and I still think that the more we can talk with professors about their learning goals in advance, the better. But a classroom is actually an inherently reactive place. Students react to new knowledge, each in their own way and at their own pace; professors react to students, modulating delivery and content to match their students’ needs.

There’s got to be a way to balance the delicious reactiveness of a classroom with some organizational proactiveness, of course. But for right now, I think I’ll practice privileging ways of making space for reactiveness.

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