eReserves: Blessing or Curse?

Blessing. Definitely a blessing to our users and database vendors, but a blessing with a curse-ish aftertaste. Everyone is familiar with the blessing part. Users get 24/7 access to their course readings, and database vendors get a more accurate picture of the amount of usage they’re getting for their license fees. (Without eReserves we’d have

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Freakishly Personalized

We talk a lot about personalization, and about how personalization improves the user’s experiences, and about how personalization makes the user feel appreciated. Well, I’ve just found out that you can take personalization too far. My dad got a birthday card from the dealer that sold him his car several years ago. This is freaky.

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