While I’m on shift this Sunday (during the most glorious fall day we’ve had, on a day that combines Family Weekend and Homecoming Weekend), I played around a bit with our chat reference statistics. Our students have never really used chat reference much. In part this was our fault (we didn’t have a very friendly
Our library recently joined AskMN, the Minnesota cooperative of OCLC’s global QuestionPoint service. On the one hand, this is extremely exciting. We get to donate a few hours per week to the “global queue,” answering questions that people at other academic institutions ask but whose own librarians are either busy or gone for the day.
So, in the bad old days, we shuttled books and articles back and forth between libraries. Now, in the days of ILL2.0, where much of our collection is electronic and governed by license agreements, we shuttle people back and forth between libraries. “We’re sorry, you’ll have to actually go to St. Olaf to read that.
The care and feeding of the library’s public printers takes a lot of our time, both in the library and in ITS. We have a special load-balancing set-up designed to keep individual printers from melting or going up in smoke. We have students who devote the bulk of their time to watching over the printers