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Revamping Refresher Training, now with bonus polling

Every fall, the helpdesk student supervisor and I lead “refresher training” for the IT helpdesk student workers who have shifts at the Research/IT desk in the library. Usually this consists of the two of us talking to the student workers about responsibilities and rules and then helping them figure out the ever-vexing microfilm reader/scanners. Again.

Needless to say, this always goes over super well, especially from 5-6 during the first week of classes. A couple students engage and the rest try not to fall asleep.

For some reason, I’ve had this mental block where I think of “training” as that boring thing that has to be done but that I try never to do when I’m “teaching.” Training is “here is how,” and teaching is something much more engaged and interesting. Turns out? I was wrong.

This year the helpdesk supervisor said “I want to change it up. We should make it interactive.” And I said, “I’ve been wanting to experiment with Poll Everywhere.” And so we ran an almost entirely poll-based training session, followed by a “microfilm race” (each group had to complete one task on one of the three reader/scanners) and it was good. The only thing that we didn’t cover was having every student touch every reader/scanner, and the students got to engage while also participating in their irreverant cohort culture via free-text responses here and there in the poll. Oh, and they still got paid for being there. So while it was definitely still training, I think it was definitely better.

One thought on “Revamping Refresher Training, now with bonus polling

  1. Very cool, Iris. I used to run our reference intern program and we had the microform machines on their orientation agenda. Most of the interns actually liked the tactile experience of trying out those crazy machines after a few hours of database training and reference interviewing role-playing.

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