Impersonating Students to Increase Sales?

Working at a small school with deeply ingrained vocabulary and a student population of only a couple thousand, you get pretty used to the way email questions look and feel when they come from students. So this morning when I opened a message and it just felt off, somehow, I took a minute to do a little investigating. The email I’d received said:

Dear Ms. Jastram,
I am doing some research on colonial Latin American literature for my honors thesis and I came across a book that just came out this year and our library does not have it yet.  The title is: __El discurso colonial en textos novohispanos: espacio, cuerpo y poder__ by Sergio Rivera-Ayala (Tamesis, 2009; ISBN:9781855661790) Is it possible to purchase it?

Regards,
[name],
Senior Student
Carleton College

First of all, our seniors do “comps” not “honors theses.” Second, they tend to assume that we know them by their senior years (which we generally do), so the signature seemed odd. And finally, it’s very rare for students to request books here, just generally, unless we’ve already exhausted our InterLibrary Loan options.

The kicker came when the registrar confirmed that we have no such student enrolled here.

Apparently someone is hoping to drum up sales for this book by impersonating students. And here I thought those handwritten letters from authors were a bit much… This is another whole level of “a bit much.”

Negotiating Intersecting Worlds

The librarians here at Carleton (and I’m sure at many other institutions) live right on the border between the world of faculty and students and the world of the other staff on campus. Especially here, where librarians are not faculty but tag along to many faculty functions, and where class schedules are not paced to start at the top of the hour, and where we’re involved with many other campus and library staff, we find ourselves having to juggle everything from vocabularies to schedules multiple times per day.

This term we’re trying something a little new. It’ll probably be a little trickier for us, but we’re hoping that it works better for faculty and students. This term we’re reorganizing our reference desk shifts to match up with the class schedule. This means that some shifts start at odd times (like 12:20 or 1:40), which will be at odds with meetings we have with other staff both here and at St. Olaf but which might make it easier for students and faculty to look at our schedules and see where our free time matches with theirs, and it might make it easier for us to visit classes without finding desk subs for 20 minutes or half an hour of our shifts.

Or it could end up just being a pain in the neck. But figuring that out is what pilot projects are all about, right?

New Research Guides Went Live!

This is probably only really exciting for me, but I’m SO EXCITED, so I thought I’d share. Those libguides we were working on over the last few months? Well, they went live today with the start of classes. I give you … [insert drum roll here] … Gould Guides!

Now, as with any transition, some things still need some work (by which I mean nearly all of our “general” guides, which will get updated as time allows, and certainly before Winter term), but the meat of it is done. And making the transition gave us all a wonderful oportunity to think carefully about the purpose of our guides, redesign most of them, spark renewed interest with our faculty, and talk amongst ourselves about each of our tips and tricks for making research guides as useful as possible.

As soon as our MetaLib upgrade happens, we’ll also start peppering these guides with highly customized search boxes… but doing that before the upgrade will just be an exercise in frustration, so we’re holding off. That’s another whole story and set of headaches…

But for now, the message is: Yay! GouldGuides!!! So excited!!!!!

Channeling My Friends

Several years ago I met Greg Schwartz at my very first Computers in Libraries conference, and I’ve had the pleasure of renewing that acquaintance at various conferences and online venues since then. (If any of you ever get the chance, I highly recommend being acquainted with him.) Back when I first met him I marveled over how many people he knew. I quickly found that if I hung out with him, I’d meet half the people at whatever conference we were attending and have a blast doing it. This was true even though I’m normally pretty bad at meeting new people and am usually uncomfortable doing so.

Last year I got to hang out with him more than once, and I started to notice a pattern: he’d enter a space, scan for people he didn’t know, and go strike up easy conversation with them. Incredible. This is precisely the opposite way I normally enter a room. But he never seemed to come out of these encounters the worse for wear, so clearly it wasn’t as dangerous as it looked… so I decided to try it at my next social function. I entered the room, told myself to be Greg, and introduced myself to someone I’d never met.

Lo and behold, the trick works. It’s pretty tiring, but I haven’t died from the experience yet, and in fact I’ve met quite a few people. Not everyone was destined to become my nearest and dearest friend, but the encounters have all gone relatively well. Now, every time I have to go into a situation where there will be lots of people (particularly people I don’t know) I take a minute before entering the room to channel my inner Greg.

Little by little over the years I’ve met many people I admire and like, and I’ve tried to take their best qualities into myself. I channel a couple of my co-workers when I need to be thoughtful about instruction or negotiate politically charged situations. I channel Steve when I try to move beyond thinking “that might be a good/funny/important thing to do/say” to actually doing or saying it. I channel my dad when I need to deal with difficult people. And the list goes on and on and on. I rarely live up to my models’ examples, but I usually do a whole lot better than I would have otherwise.

On my best days, I’m a patchwork quilt of all the best parts of all the people I’ve gotten to know over the years. And that includes many, many of you. Thank you.

New Trading Cards!

We decided to change things up again. For years there were baseball trading cards, then for a couple of years there were anime trading cards, the last two years were classic comic book covers, and now… LP album covers!

Here’s mine:

And here are the rest of the gang’s.