In my library, we hear two phrases all the time: “Tech Support” and “Research Support.” But don’t you think these should be “Tech User Support” and “Researcher Support”?
Not only do these new phrases more accurately reflect what we actually do on a day to day basis, but they also keep increasing numbers of technological devices and applications and increasing numbers of research resources from sounding quite as overwhelming. For me, they also help me assess when problems are actually problems or when I can stop worrying so much that we don’t have something or that something doesn’t work quite right. On the flip side of that, it helps me know when I’ve done a good job. If I helped that researcher accomplish that goal, that’s a success.