Support

In my library, we hear two phrases all the time: “Tech Support” and “Research Support.” But don’t you think these should be “Tech User Support” and “Researcher Support”?

Not only do these new phrases more accurately reflect what we actually do on a day to day basis, but they also keep increasing numbers of technological devices and applications and increasing numbers of research resources from sounding quite as overwhelming. For me, they also help me assess when problems are actually problems or when I can stop worrying so much that we don’t have something or that something doesn’t work quite right. On the flip side of that, it helps me know when I’ve done a good job. If I helped that researcher accomplish that goal, that’s a success.

Happy End of National Library Week!

As we do every Friday of National Library Week, we handed out root beer floats at the library today. Usually, this is a fun day of standing in the sun and making lots of students happy as we wade our way through 10-ish gallons of ice cream and liters and liters of root beer. Today, it was a fun day of setting up inside the library where we were sheltered from the cold and the rain. But such is life. Ice cream is still ice cream. Root beer is still root beer. Even on cold, cloudy, rainy days, the two ingredients still taste good together. And we still ended up serving 8-ish gallons of ice cream in a little under an hour.

Best of all, it was a really fun hour squeezed into a crazy-busy day. Who says this was just about the students? It feeds my soul to feed root beer floats to happy students, to make a little ruckus in the library, and to make a little mess in the pursuit of levity.

The Difficulty of Making Students Care About Open Access

This week Gavin Baker came to talk to us and our students about open access. I wasn’t able to attend his formal talk, unfortunately, but the discussion session in the morning got me thinking… Why, when I hear that we should make sure students understand the benefits of open access, do I immediately think that it’s going to be a tough battle? After all, OA is free — students like free stuff — should be a no-brainer, right?

Wrong. Students have a hard time caring that OA is free because to them, everything is free. All our wonderful IP range subscriptions even populate Google links with juicy full text. So one answer might be to somehow make it clear which links uncover full text because the library paid through the nose for it to work that way, and which full text would be free no matter what the library does.

While there is some merit to that idea, I think there are some problems with it, too. For one thing, lots of our vendors would probably disown us if we broadcast what we pay them. They prefer to keep everyone guessing what a “good deal” actually looks like by keeping us from sharing information. But even if we could have a resource say “brought to you by your library for somewhere between 10,000 and 50,000 dollars per year,” I’m not convinced this would be enough of a motivator for students to care about open access because most of them don’t realize that they’ll want access to this kind of thing later. They don’t associate “access to journal articles” with warm fuzzies, wonder, awe, or gratitude. They associate it with completing assignments. With this attitude, it makes perfect sense to them that the college would provide the materials they need to complete coursework, no matter the cost, just like the college provides professors and classrooms and projection equipment and academic support and all the other “free” things that they know full well cost money. So what we need to do is readjust the attitudes that students have about journal literature. We need to get them to associate it with something larger than coursework.

Actually, I think that it’s this problem of attitude that might be the trickiest to navigate. I spend my days trying to instill a sense of the wonder and joy of research into my students. I want them to see a great article and have them thrill to the possibilities of putting it to use. And they have to get to this point before they can possibly care that they won’t have access later, or that other people don’t have easy access now. So here I am, helping students fall in love with journal literature, but I know I also have to make the complicated move of problematizing journal publishers and arousing righteous indignation in my students that less privileged individuals simply cannot afford access to these treasure troves of research.

Combine all this with the reality that librarians (at least as we function here at my library) are almost purely opportunistic teachers, and the situation seems even more difficult. We don’t have very many built in soapboxes from which to trumpet the benefits and complexities of Open Access in any systematic way. I’m not saying it’s impossible, and I’m certainly not saying it’s not worth the effort. I’m just trying to wrap my head around the difficulties.

I’d love to learn if anyone else has been able to navigate these issues effectively.

My Best Friend Got Married


Shannon and me
Originally uploaded by Pegasus Librarian.

After CIL, I rented a car and drove down to Bluefield, West Virginia, to be in my best friend’s wedding. She made a beautiful bride. I think all brides should have red hair.

Now they’re on their honeymoon and I’m back home getting ready for the evening reference shift. I must say, I’m having a harder than normal time making the transition back to everyday life after more than a week of travel, conferences, more travel, wedding stuff, and even more travel. But I’ve got to get my head on straight soon because the next few weeks are going to be incredibly full.